Swegon Knowledge

Client: Swegon North America
Website: swegon.com
Date: 2017
Services: eLearning

After over 50 years in the HVAC business, Vibro-Acoustics, acquired by Swegon, had gathered an enormous amount of industry knowledge, technical expertise and product information. Some of this knowledge lives in peoples’ heads, while some of it hides in filing cabinets that no one would think of going through. To make this information available to everyone in the organization, I developed Swegon Knowledge, a learning management system based on the Docebo platform to host a series of online modules. These modules aim to provide continuous training and to ease the onboarding process. Working closely with subject matter experts and business leaders, I designed several unique modules to help meet business objectives and build a stronger work culture.

Later, I worked with human resources to facilitate a number of lunch and learns to educate the staff on the platform. These sessions also served as an opportunity to gain an understanding of how employees can best use online learning to support their duties and what obstacles they face. Using the insights I’ve gathered from those sessions, along with analytics from the LMS, I created an assessment of the platform and provided recommendations to the organization on how to move forward with internal training.

The Courses

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Course

Welcome to Swegon North America

Audience: New Employees
Objective: To give a brief overview on what makes Swegon unique, what makes them proud of who they are and what they achieve. And ultimately, what provides the most value to their clients.
Format: Video Presentation
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Course

Communicating Competitive Advantage

Audience: Sales team
Objective: To help the sales team become familiar with what Vibro-Acoustics offers that is unique compared to the competition, thereby arming them with the knowledge needed to gain a competitive advantage.
Format: Narrated slides with role-play example
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Course

BIM Revit Training

Audience: Application engineering team
Objective: To help the application engineering team understand what Revit is, what Revit models are, why Revit models are important to customers, how customers use Revit models, and when to offer these models and how to deliver them to customers.
Format: Narrated slides and screencast
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