Swegon Knowledge

Instructional design for online corporate training

Client: Swegon North America
Website: swegon.com
Services: eLearning

Organizations amass huge amounts of knowledge from years of doing business. Some of this knowledge lives in peoples’ heads, while some of it hides in dusty old filing cabinets that no one would think of going through. Such was the dilemma that faced Swegon. To manage and centralize the information, we developed Swegon Knowledge, a learning management system based on the Docebo platform to host a series of online courses. These courses are made accessible to all employees and help to ease the onboarding process. Working closely with subject matter experts, we designed several unique modules following instructional design principles to ensure the content is effective and engaging to learners.

The Process

Assessment

What are the objectives and who is the audience? At this stage, we also determine the method for delivering the information, and what resources are at hand. The outcome is a high-level outline of the learning objectives, structure, goals, and final deliverables.

Design & Production

At this stage, we start building the course content, which consists of the course structure, storyboards, and narration if required. Once a draft is completed, it is reviewed by the SMEs. Using the feedback from the review, the eLearning content is further refined for final review.

Delivery

This is the final stage where we incorporate the feedback from the last review. After the final edits are done, the e-learning content is uploaded to a learning management system. From there, the content is published and made accessible to learners.

The Courses

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Course

Welcome to Swegon North America

Audience: New Employees
Objective: To give a brief overview on what makes Swegon unique, what makes them proud of who they are and what they achieve. And ultimately, what provides the most value to their clients.
Format: Video Presentation
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Course

Communicating Competitive Advantage

Audience: Sales team
Objective: To help the sales team become familiar with what Vibro-Acoustics offers that is unique compared to the competition, thereby arming them with the knowledge needed to gain a competitive advantage.
Format: Narrated slides with role-play example
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Course

BIM Revit Training

Audience: Application engineering team
Objective: To help the application engineering team understand what Revit is, what Revit models are, why Revit models are important to customers, how customers use Revit models, and when to offer these models and how to deliver them to customers.
Format: Narrated slides and screencast
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